Families never pay. Your first client is free.
Care managers run one client end to end in Pairlo for free. Pro is for when you bring on the rest of your caseload.
Free
Your listing + your first client, free
- Your listing, with reviews from families and an availability badge
- Your first client, end to end: their page and the family's page
- Pairy's gentle reminders to whichever family member has a to-do
- Intake forms and the Jobs board
- The shared calendar, with who's driving to every appointment
- Messages with the family, to-dos, care team and documents
- Time and monthly statements, plus charges: assessment fees, retainers, flat fees and mileage
- Service agreements families review and sign online
- One inbox for every family, and order emails to suppliers
- Import your client list from a spreadsheet
No credit card
Pro
or $490/year: 2 months free
- Everything in Free, for every client
- One calendar across your whole caseload, in Google, Apple or Outlook
- Your week with Pairy: rides to sort, to-dos due, families waiting on a reply
- Statements for every family, insurance-ready: your credentials and IDs, the claim number and a line for every date of service, ready for a long-term care insurance claim
- Setup help: we'll move your current clients in with you
Switch on Pro from your Workspace when you add your next client. Cancel anytime.
Practice
up to 5 care managers; bigger teams, ask
- Everything in Pro
- Pro for every care manager on your team, each with their own login and caseload
- One invoice for the whole practice
- We move your practice's caseload in with you
- Priority support
Free, always
Every Medicare- or Medicaid-certified nursing home in the US and every licensed assisted living, board and care and continuing care community in California, each with its official record; plus hospices, equipment suppliers and funeral homes. Find a care manager, and follow your parent's care on the page your care manager shares.
Running a parent's care yourself? The family plan is free for up to two loved ones: the calendar, to-dos that remind your siblings, the care team and documents. When it's too much, hand the page to a care manager.
Claim your page free
Add your description and care types and get inquiries straight to you. A Sponsored profile adds photos, a tour, pricing and openings for a flat monthly fee. Paying never changes your place in the results.
For communities →Questions
What counts as a client?
Each person you're managing care for, with their own page and family link. The free plan runs your first client end to end, for as long as you work with them. A second client needs Pro. If Pro ever lapses, your first client stays fully usable and the rest turn read-only until you're back on Pro; nothing is deleted.
What does Practice include?
Up to 5 care managers, each with their own login and caseload, sharing clients when they need to, on one invoice. Bigger teams: talk to us.
Who can see a family page?
Anyone with its private link, like a shared document link, so you send it only to the family. If a link is forwarded somewhere it shouldn't be, press New link on the client page: the old link stops working immediately. Your private notes, drafts and unbilled time never show on it.
What does Pairy send to families?
Only reminders about to-dos and reorders a family member has taken on: a couple of days before, on the day and shortly after. The email comes from Pairy and never says who asked. Anyone can pause their reminders in one click.
Do families pay anything?
No, never. Families open the private link you share. No login, no app to install, no fee.
Do you take referral fees or a cut of my rate?
No. Pairlo is a tool you pay for, not a lead seller, so there's never a conflict of interest in what you recommend. Communities can't pay us per inquiry, per lead or per move-in either.
Can I keep clinical records on Pairlo?
Yes: each client has a private Chart for assessments, diagnoses, medications and allergies, the care plan and clinical notes. It never shows on the family page or in emails. Encrypted, visible only to you with two-step sign-in, and every view is logged. Hosted under BAAs; we sign a BAA with covered care managers.
How do I pay for Pro?
By card, from your dashboard: monthly or yearly. Pro switches on as soon as you pay. Change your card, download receipts or cancel anytime under Manage billing; downgrading never deletes your work.
What's Pairy?
Pairlo's built-in assistant: it reminds whichever family member has a to-do, nudges you about overdue items and reorders, and matches the columns when you import a spreadsheet. Pairy's reminders work for every client without AI. When you use Pairy's AI help (drafting a family update, reading a medication label, answering a question about a page), the details it needs are sent to Anthropic's Claude, our AI provider, under a business associate agreement (BAA). Pairy drafts; you review before anything is saved or shared.
More answers, including security and HIPAA, on the FAQ.