Privacy

Last updated October 28, 2026.

What we collect

What you send us: your name, email, phone and message when you contact a community or a care manager, join the list, claim a page or write a review. Care managers add what they choose to their client pages: names, family contacts, updates, appointments, to-dos and time. Care managers can also keep a private clinical Chart for a client (assessments, diagnoses, medications and notes); it's encrypted, visible only to that care manager, logged on every view, never shown on the family page or in emails, and stored with a database provider under a business associate agreement. Please don't upload identification documents to Pairlo. We also keep basic usage data to run the site.

Who sees it

An inquiry goes only to the community or professional you contacted, plus Pairlo staff who make sure it's delivered. We never sell or rent your information, and we don't share it with other communities. A client page is visible to its care manager and to anyone with the family link; updates the care manager keeps private stay private.

We use service providers to run Pairlo (hosting, our database, sign-in, email delivery, file storage, place search and Pairy's AI help, which runs on Anthropic's Claude), under agreements that limit how they use the data. Providers that handle client health information do so under a HIPAA business associate agreement.

Community pages show a map from Google Maps. Loading it sends your browser's request to Google, and Google's privacy policy applies to that map.

Your choices

Every list email has an unsubscribe link. Ask us to see, correct or delete your information at hello@pairlo.care. California residents have rights under the CCPA, including the right to know and to delete.

Pairlo Care · 303 Broadway St, Ste 104 #1089, Laguna Beach, CA 92651